An automotive client was struggling to consistently integrate customer feedback into its software development processes. Despite having strong technical teams, there was a disconnect between user needs and the final product experience—leading to missed opportunities for improvement and a lack of customer-centric innovation.

To solve this, Envorso assembled a cross-functional team of experts in UX Design, Product Management, and Software Engineering. Through in-depth interviews, system reviews, and documentation analysis, we diagnosed the core challenges and delivered targeted recommendations. Our plan focused on building a culture of customer obsession, embedding customer experience (CX) into every stage of development, and empowering key internal change agents to lead the transformation.

The results were transformative. The software organization became more aligned with real user needs, resulting in stronger collaboration with product and design teams, and major improvements in mobile app quality and performance. A standout internal leader was identified and promoted, ultimately reshaping the mobile development team into a model of cross-functional excellence for the broader company.

“Envorso brought together top-tier experts who helped us build a customer-centric culture and empowered internal leaders who are now setting the gold standard for cross-functional excellence."

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